We are looking for an exceptional Patient Care Coordinator who can work out of our clinic, located in Oakville

We are looking for a mature individual that aims to not just meet our patient's expectations at our clinic, but to exceed them! Our clinic culture is one that encourages learning, collaboration & fun & is diverse & inclusive.

Requirements:

~Experience working in a very busy medical set-up or busy customer service environment - experience in a Physiotherapy clinic, Chiropractic clinic or dental clinic would be preferred.

~Able to provide highest quality customer service to our patients.

~Well-groomed & presentable personality.

~Extremely self-motivated.

~Excellent phone manners & outstanding people skills.

~Responsible, well organized and able to work under pressure as well as multi-task.

~Proficient on the computer.

~Able to handle and schedule a high volume of patients per day while retaining the ability to make sure patients follow their treatment plan visit frequencies.

~Medical office assistant diploma, degree or related medical office or customer service experience preferred.

~Positive attitude toward performance Improvement and quality management initiatives

Duties include (not limited to):

~Checking in and checking out patients

~Booking appointments over the phone and in-clinic

~Faxing, emailing and communicating with patients, insurance companies and physicians offices

~Laundry and basic housekeeping

~Disinfecting as per COVID-19 protocols

~Billing to third party providers, WSIB & Auto Insurance

~Accounts receivable & collections

~Keeping track of all approvals and denials of treatment plans submitted for clients.

~Tracking patient benefit coverage.

~Working to ensure an overall excellent customer experience for the patient.

We would prefer a candidate who lives close to the location of work.

The main role of this position is keeping the appointment book efficiently full & increasing the productivity of the practice while maintaining a high level of customer service.

Job Types: Full-time, Permanent

Triangle Physiotherapy Group of Clinics

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Medical Office Assistant/ Patient Care Coordinator