Responsibility and obligations

Performs sales and service activities, including reviewing reports, fulfilling customer requests, servicing invoices.

Accepts and processes orders by phone or in person if licensed

Proactively and professionally assists team members to meet customer needs and team members' expectations.

Collects and formats data into regular and custom reports and dashboards.

Prepares call lists for appointments with clients; monitors progress as needed.

Maintaining and systematizing the client base

Support sales and service goals by providing services to team clients (eg, preparing and maintaining client documentation, administering and maintaining client account files, preparing photocopies, documents, and presentations) to meet or exceed client needs.

Organizes work and information to ensure accuracy and completeness.

Creates a professional and consistent image by adhering to the organization's brand, corporate identity and standards.

Monitors risk and compliance processes and policies to ensure that we protect our clients' assets, maintain their privacy, act in their best interests, and ensure the effective management of the branch.

Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.

Performs complex and varied tasks within given rules/restrictions.

Analyzes problems and determines next steps; increases as needed.

Wider work or responsibility may be assigned as needed.

Job Qualification

Strong customer service skills

Sales or customer service experience would be an advantage

Independent and hardworking individual with excellent interpersonal and communication skills

Ability to handle sensitive situations with tact and respect, as well as the ability to handle confidential information

Good organization, attention to detail, ability to multitask and coordinate various activities

Demonstrated ability to work independently, proactively, take initiative, and work well in a team environment and actively participate in team meetings.

Demonstrated ability to identify and recommend the various options available to the client

Maintain and promote a positive image by providing a high level of professional service and communicating courteously and professionally with the professional community and employees.

Zagros Auto

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