We’re seeking a Customer Success Specialist to provide our customers with an exceptional experience.
Who you are
- Service Obsessed - it’s about proactive, personalized, efficient help that builds relationships!
- Master of Details - essential for troubleshooting and making sure we’ve answered all questions accurately.
- Relationship Builder - highly empathetic and strong interpersonal skills.
- Tech-savvy - interest and curiosity in how things work, passionate about new tech tools and sharing tips & tricks with other people.
What you bring to the table
- You have a passion for customer happiness and an upbeat, engaging personality.
- You’re prepared to wear multiple hats while owning all customer service platforms.
- You have a strong dedication to excellence in everything you do!
- You possess superb verbal and written communication skills.
- You possess organizational skills and are able to deal with information coming from different sources at once.
- Change isn’t just a 6 letter word, it’s something you embrace and aren’t afraid of new challenges
- You enjoy working closely with a great team to create an extraordinary user experience.
- You are flexible with scheduling to ensure optimal coverage for customers within US and Canada, coast-to-coast.
- Knowledge of Zendesk and other SaaS productivity tools.
- Frontend or backend development understanding.
- Integrative health knowledge or understandingAny certifications around wellness.
What we can offer you
- Generous PTO and competitive pay
- Fullscript’s 401k program for financial health
- Flexible benefits package and workplace wellness program
- Training budget and company-wide learning initiatives
- Discount on Fullscript catalog of products
- Ability to work Wherever You Work Well*