We are looking for an exceptional Patient Care Coordinator who can work out of our clinic, located in Oakville
We are looking for a mature individual that aims to not just meet our patient's expectations at our clinic, but to exceed them! Our clinic culture is one that encourages learning, collaboration & fun & is diverse & inclusive.
~Experience working in a very busy medical set-up or busy customer service environment - experience in a Physiotherapy clinic, Chiropractic clinic or dental clinic would be preferred.
~Able to provide highest quality customer service to our patients.
~Well-groomed & presentable personality.
~Excellent phone manners & outstanding people skills.
~Responsible, well organized and able to work under pressure as well as multi-task.
~Proficient on the computer.
~Able to handle and schedule a high volume of patients per day while retaining the ability to make sure patients follow their treatment plan visit frequencies.
~Medical office assistant diploma, degree or related medical office or customer service experience preferred.
~Positive attitude toward performance Improvement and quality management initiatives
Duties include (not limited to):
~Checking in and checking out patients
~Booking appointments over the phone and in-clinic
~Faxing, emailing and communicating with patients, insurance companies and physicians offices
~Laundry and basic housekeeping
~Disinfecting as per COVID-19 protocols
~Billing to third party providers, WSIB & Auto Insurance
~Accounts receivable & collections
~Keeping track of all approvals and denials of treatment plans submitted for clients.
~Tracking patient benefit coverage.
~Working to ensure an overall excellent customer experience for the patient.
We would prefer a candidate who lives close to the location of work.
The main role of this position is keeping the appointment book efficiently full & increasing the productivity of the practice while maintaining a high level of customer service.
Job Types: Full-time, Permanent