Reporting to the Manager, the Team Lead provides leadership for all corporate administrative services, including space utilization, physical security, facility maintenance, reception, mail distribution and the business continuity management program for all CIHI offices across Canada. In collaboration with the Manager, the Team Lead develops, maintains, and renews facilities-related standards, policies and procedures.
1. Leads, directs, coordinates and monitors all activities of the Facilities team to deliver on annual project plans and/or objectives within allocated budget and in compliance with established policies and procedures and applicable legislation. Recommends financially-prudent plans for future purchases and investments.
2. Supervises and empowers employees to meet and surpass goals and objectives. Provides ongoing positive and constructive feedback; conducts annual performance appraisals. Grow and develop employees through the creation and maintenance of a respectful and inclusive work environment.
3. Acts as the subject matter expert on Facilities related matters, including, but not limited to space utilization and allocation, physical security, facility maintenance and procurement of furniture, equipment and supplies. Provides advice to management.
4. Oversees the administration of physical security, associated response protocols and issue resolution at all offices. Liaises and partners with internal stakeholders to ensure adherence to established policies and procedures and all applicable legislations.
5. Develops, maintains, and renews standards, policies and procedures for facility maintenance, furniture, and office equipment. Procures, maintains and disposes of furniture, office equipment and non-IT capital assets. Works closely with contractors, including space designers, for fit-up and/or renovations.
6. Leads, maintains and evaluates the Business Continuity Management program including emergency preparedness. Coordinates the biennial tabletop exercises.
7. Oversees the office ergonomics program, and works closely with employees and external ergonomists.
8. Supports the procurement process under the direction of the Manager. Develops Requests for Proposal and participates in the evaluation committee as required.
9. Supports the acquisition, disposition, and renewal of office space. Participates in the negotiation and management of lease agreements, including communication with landlords.
10. Leads and follows through on projects from inception to implementation, including the development and maintenance of project plans, the monitoring and ongoing evaluation of costs/budget, timelines and risks. Prepares reports and presentations.
11. Provides additional support to the Manager, Corporate Administration, as required.