Main responsibilities:
- Must be able to guide guests through the menu, answer questions, make recommendations and, if necessary, suggest suitable dishes.
- Explain how the various dishes on the menu are prepared, describing the ingredients and preparation methods.
- Make sure all guests benefit from current, ongoing and upcoming promotions.
- Help the host or hostess by answering phone calls to reserve a table or order takeaway, as well as greet, seat and thank guests.
- Assist with training and development of new employees as needed.
- Maintain a positive attitude that promotes teamwork in the restaurant.
- Provide various services to guests, promptly accepting orders, serving food and drinks to guests.
- Collect payments from guests in a timely manner.
- Ask guests if they like their food and take action to fix any problems.
- Check guests' ID to make sure they meet the minimum drinking age requirements.
- Clean tables or counters after guests have finished their meal.
- Warehouse service areas with consumables such as coffee, food, utensils, etc.
- Perform cleaning duties such as sweeping and mopping floors, vacuuming carpets, cleaning server stations, taking out the trash, or checking and cleaning bathrooms.
- Performs other duties as assigned and directed.
Required knowledge, skills and abilities:
- Well-groomed, willing to smile, good eye contact, friendly and polite, makes a great first impression.
- Able to communicate well with a variety of people, adapts tone, builds rapport.
- Sociable and confident, comfortable promotion of goods and services.
- Ability to multitask in a rapidly changing environment.
- Team player and works productively with others.
- Must be able to work with minimal supervision and have strong initiative.
- You must be able to work efficiently during peak periods of high volume.
- There should be flexible working hours, including opening, closing, weekends and holidays.
- Strong customer service skills - the ability to exceed guest expectations.