Centralized Collections Administrator
Head Office - Toronto
Arbor Memorial Inc.
Arbor Memorial Inc., through its subsidiaries, is a significant player in the cemetery and funeral business from coast to coast with over 140 locations across Canada.
The Collections Department within our Finance Centre of Excellence at Head Office, located in Toronto, Ontario is currently recruiting for a full-time Collections Administrator.
Reporting to the Supervisor, Centralized Collections and following Company and CCD policies and procedures, the Centralized Collections Administrator supports efforts to collect the Company’s accounts receivables.
The successful candidate will be responsible for:
- Conducts collection activities including but not limited to:
- Making phone calls and sending letter, email and fax correspondences to external customers;
- Processing customer payments (including arrears and recurring payments);
- Distributing registration receipts for Ontario collection letters;
- Issuing monthly arrears emails to managers and sales counsellors; and
- Processing contract amendments and cancellations in FOCUS.
- Resolves customer collection inquiries.
- Updates notes and customer call logs with collection efforts and expected payment details in FOCUS.
- Provides excellent customer service to both internal and external customers.
- Reconciles and finalizes daily bank deposits.
- Processes daily updates for automated payments.
- Prints statement and collection letters and delivers them to the mailroom.
- Forwards account information to third party collections agencies.
- Maintains and files bank deposits and payment records.
- Performs other duties, as required.
Knowledge, Skills and Abilities required for this role:
- Minimum of grade 12 education or equivalent with 1 year of previous collections experience.
- Self-motivated with the ability to work effectively independently or as part of a team.
- Excellent attention to detail and consistently high level of accuracy.
- Exceptional interpersonal, negotiation and communication skills; verbal, written and presentation.
- Demonstrated strong customer service skills with the ability to partner will all levels of the organization.
- Exemplifies Arbor’s values of integrity, trust, teamwork and excellence.
- Possesses excellent computer skills, specifically with the Microsoft Office Suite of products including Excel, Word, PowerPoint, and Outlook.
- Possesses the ability to work in a fast-paced office environment.
- Ability to multi-task, meet deadlines and work independently as well as in a team-oriented environment.
If you are interested in applying for this position or know someone who may be qualified and interested, please email your resume and cover letter to:
Human Resources Department
Email: HR@arbormemorial.com
Please quote "Collections Administrator" in the subject line.
We appreciate your interest and advise that only those selected for an interview will be contacted.
Arbor Memorial Inc. is an Equal Opportunity Employer and is committed to fostering an inclusive and accessible work environment. If you are contacted for an interview and/or testing and require accommodation, please contact the Human Resources Department.