Ordering Administrator, Bronze
Home Office - Toronto
Arbor Memorial Inc.
Arbor Memorial Inc., through its subsidiaries, is a significant player in the cemetery and funeral business from coast to coast with over 140 locations across Canada.
The Procurement and Supplier Relations department at Home Office is recruiting for a full-time six (6) month contract Ordering Administrator, Bronze to join their team. This position is hybrid remote with a possibility of contract extension.
Reporting to the Procurement Supervisor, Bronze and following Company and Procurement policies and procedures, the Ordering Administrator, Bronze reviews, submits, monitors and tracks bronze merchandise orders. In addition, duties include effectively managing communication with the bronze vendors and cemetery branches; and invoicing and account statement reconciliation as required.
The successful candidate will be responsible for:
- Reviews all order forms and design forms for custom products for accuracy and completeness. Follows up with branches on merchandise orders that are inaccurate and/or incomplete.
- Places and submits: custom orders, purchase orders, approved sketches, quotes, requests and revisions to vendors.
- Monitors order status and updates order details in Arbor systems.
- Communicates with vendors and branches concerning order issues, discrepancies, inquiries, and status in a timely manner.
- Ensures that all orders have been received and processed on a timely basis. Investigates and resolves issues when applicable.
- Receives orders when applicable and follows up with vendors and/or Cemetery Operations team on outstanding deliveries.
- Processes vendor invoices for payment, follows up on invoice discrepancies, and reconciles statements as required.
- In conjunction with the Procurement Supervisor, assigns or transfers inventory, issues work orders to Property and schedules pick and deliveries when applicable.
- Monitors the shared inbox and forwards or files emails and vendor documents.
- Responds to policy and procedural inquiries from the branches and consults with the Senior Ordering Administrator or Procurement Supervisor when required.
- Runs, reviews, issues and reconciles monitoring reports on a regular basis.
- Measures supplier performance and report/escalate issues and risks to the operation.
- As requested, works offsite and conducts inventory counts at Arbor and supplier warehouses.
- Other duties may be assigned as required.
Knowledge, Skills and Abilities required for this role:
- Minimum of grade 12 education or equivalent with one to two years of previous office administration, order processing, and customer service experience.
- Reliable individual with exceptional organizational skills.
- Excellent attention to detail and consistently high level of accuracy.
- Ability to multi-task, meet deadlines and be able to work independently as well as in a team-oriented environment.
- Strong written and oral communication skills.
- Solid computer, keyboarding and data-entry skills with MS Office experience including Word, Excel, Outlook and Teams.
- Demonstrated strong customer service skills with the ability to partner with all levels of the organization.
- Exemplifies Arbor Memorial’s values of integrity, trust, teamwork and excellence.
For more information about careers with Arbor Memorial Inc., please visit our career section at https://careers.arbormemorial.ca/
If you are interested in applying for this position please email your resume and cover letter to:
Human Resources
Email: HR@arbormemorial.com
Please quote “Ordering Administrator, Bronze” in the subject line.
We appreciate your interest and advise that only those selected for an interview will be contacted.
Completion of satisfactory business references, background checks (credit, criminal), employment testing and proof of education are essential conditions of employment
Arbor Memorial Inc. is an Equal Opportunity Employer and is committed to fostering an inclusive and accessible work environment. If you are contacted for an interview and/or testing and require accommodation, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.