The Equipment Rental Specialist is responsible for the professional and efficient servicing of all telephone and walk-in customers in the rental and sale of all types of construction/industrial equipment and store items. This position is considered the Company’s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders, create rental contracts, and support sales development and customer satisfaction efforts with a courteous, helpful, and professional attitude at all times.
Duties and Responsibilities:
· Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
· Negotiates price and volume of original orders by maximizing rate and volume
· Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer);
· Finalizes details about when, where and what equipment is required;
· Selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport);
· Processes cash rentals (complete identity checks, obtain prepayment and deposit, if required)
· Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available);
· Provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment;
· Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files
· Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals;
· Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs;
· Records details of calls in phone log and maintains lost rent logs;
· Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing;
· Participates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response efforts;
· Follows Standard Operating Procedures;
· Ensures all activity and customer transactions are performed within Sunbelt safety policies;
· Performs other duties as assigned by the manager
Qualifications:
· Must be able to communicate verbally in French and/or English
· Must have a valid driver license Class G
· Must be able to lift over 25kg
· Must be able to use excel, word, google, rental software
· Must have at least 2 years in construction field
Working Conditions:
Must be able to work in a fast environment.
Physical Requirements
· The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.