Service Supervisor Career Opportunity
Dufresne Furniture and Appliances is currently seeking a Service Supervisor for our Kenora store located at 1077 Railway Street.
As a Service Supervisor you will be responsible for establishing and maintaining the Company as an industry leader in customer satisfaction. You will be responsible for allocation of service expenses and documentation for service customers and vendors while working ethically and modeling the company’s core values.
Dufresne Furniture and Appliances is committed to investing in our team members; we offer:
- Market competitive wages;
- Comprehensive benefits plan and excellent employee discounts;
- Employer Sponsored Retirement Savings Plan;
- Career growth and continuous development;
- Respectful and family-oriented working environment with strong company values.
As the Service Supervisor, you will:
- Provide excellent customer service to internal and external customers
- Communicate with customers by following company’s resolution process:
- Process Extended Warranty claims and recoveries
- Provide part Coordination (ordering, receiving and invoice reconciliation)
- Manage and track vendor returns, recoveries and charge backs
- Understand and follow all safe work practices and rules
- Ensure that the levels of support match or exceed field and customer requirements
- Consistently offer feedback and recommendations regarding customer service or product issues
- Inspect to assess if product can be repaired or must be replaced
- Answer customers questions during in-home inspections
- Document and complete service reports
- Assess and manage damaged goods
- Prepare and schedule Manifest Transfers
- Assist drivers daily on inflow of stock, manage and reorder transportation supplies.
- Process Vendor Return Claims
As a successful candidate you will have the following:
- High School Diploma with 1-2 years customer service experience preferred
- Good computer skills with working knowledge of Microsoft Office products and ability to learn in-house computer programs
- Excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect
- Ability maintain composure and works well under pressure/stress
- Well organized with ability to prioritize and juggle multiple tasks
- Ability to work independently
- Effective decision making and problem solving skills
- Customer focused
- Valid Class 5 Driver’s license with clean Driver’s abstract
- This position requires patience and strict attention to detail
- Interest and aptitude for account reconciliation.
- Criminal Record Check required
Apply now!
Dufresne Furniture and Appliances welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.