Parts for Trucks has been a industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. Operating 32 sales / warehouse outlets and 15 service facilities from coast to coast, Parts for Trucks offers a complete range of products and services for all makes of trucks and trailers.
If you are someone with strong organizational skills and professional customer service skills, we welcome you to FIND YOUR DRIVE as a Service Writer at our Dartmouth Truck Repair Shop. We are currently seeking a skilled individual to join our evening shift, Monday to Thursday, 2pm to 12am.
Reporting to the Service Manager, the Service Writer will deliver top-notch customer service to our clients throughout the servicing process by writing repair orders and providing information to our clients. The ideal candidate would have prior service writing experience with a strong work ethic.
Responsibilities Include:
- Great customers and offer excellent customer service from intake to release of their vehicles.
- Document issues based on customer description and vehicle condition.
- Translate customer-reported problems to actionable work orders for technicians to complete.
- Ensure that services completed for customers meet company quality standards.
- Invoice and collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services.
- Maintain customer records and enter data into computer databases.
Qualifications:
- Completed Grade 12 and minimum one year experience as a Service Writer or in similar field.
- Strong customer service and communication skills.
- Organizational skills including attention to detail and efficient record-keeping skills.
- Basic computer skills and experience with computerized business systems.
- Knowledge of the automotive or heavy-duty truck service industry and asset.
We offer a competitive compensation package, including group benefits, retirement savings plan, employee assistance program, and stable employment. Wages will be commensurate with qualifications and experience.
Parts for Trucks is an equal opportunity employer. We value a diverse and inclusive workplace and are committed to equitable hiring practices.