Greet and welcome guests upon arrival.
Registration of the guests, verifying their reservation, address, and payment information.
Accept payment for guest accounts, both at the time of registration and at checkout.
Verify and adjust billing for guests.
Answer and direct incoming calls from inside and outside the hotel.
Make guest reservations as requested (phone and email inquiries).
Assign rooms to the guests in accordance with requests and preferences.
Monitor room inventory and maximize room revenue.
Respond and enter In room dining orders as needed.
Identify, anticipate, and address all guest needs.
Answer property specific inquiries and be able to direct guest traffic.
Act as concierge when needed, able to provide recommendations for dining and sightseeing.
Assist with arranging and coordinating shuttle service in the absence of concierge.
Provide luxurious guest experience.
Foster effective communication with other departments.
Work closely with housekeeping and maintenance departments to ensure highest level of service.
Promote the Marriott Loyalty Program and provide recognition and benefits to all members.
Ability to resolve conflicts and challenging situations creatively and independently.