Valet parking; parking guests’ vehicles safely and efficiently.
Being the first point of contact for our guests arriving at the Resort and unloading luggage upon a guest’s arrival
Ensuring that smooth and fast baggage handling for all arrival / departure guests.
Greeting all guests in the lobby in a warm and professional manner, making them feel welcome and anticipating their needs before they arise.
Recognizing returning Marriott Bonvoy and VIP guests and welcome them back.
Working closely with Front desk to ensure a positive experience for our guests.
Assisting guests with their luggage and acknowledge them by name.
Making deliveries to guest room as required/instructed.
Storing and retrieving luggage and other objects for guests.
Assisting and recommending local activities to suit guest’s needs.
Providing guest support where needed.
Being aware of daily hotel activities, as well as group and VIP arrivals.
Ensuring the lobby, bell desk and work areas as well as departmental equipment are always clean and presentable.
Other responsibilities as required.