As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also:
- Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
- Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
- Ensure customer satisfaction by providing timely resolutions to customer inquiries.
Skills and experience required
This role is vital for our client’s satisfaction. Therefore we have a number of key criteria to ensure your success:
- High school diploma or equivalent
- Be available to attend and successfully pass a ten (10) week full-time paid training program
- Availability to work in shifts
- Ability to find creative solutions to complex customer situations
- An effective multi-tasker who can work independently with a minimum of supervision
- Eligible to work in Canada
Linguistic requirements
Candidate must speak English and French fluently. We require a bilingual representative to service our English-speaking clients in Quebec. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English and French: Spanish, Portuguese, German, Korean, Japanese, Cantonese and Mandarin
Preferred competencies
- Customer service experience within a Call Centre environment
- Previous travel industry experience
- Working knowledge of computer applications and the internet