As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also:
- Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
- Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
- Ensure customer satisfaction by providing timely resolutions to customer inquiries.
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
- We value your well-being which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
- Training and development tools to help unlock your full potential
Qualifications
Skills and experience required
This role is vital for our client’s satisfaction. Therefore we have a number of key criteria to ensure your success:
- High school diploma or equivalent
- Be available to attend and successfully pass a ten (10) week full-time paid training program
- Availability to work in shifts
- Ability to find creative solutions to complex customer situations
- An effective multi-tasker who can work independently with a minimum of supervision
- Eligible to work in Canada
Linguistic requirements
Candidate must speak English and French fluently. We require a bilingual representative to service our English-speaking clients in Quebec. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English and French: Spanish, Korean, Japanese, Cantonese, or Mandarin.
Preferred competencies
- Customer service experience within a Call Centre environment
- Previous travel industry experience
- Working knowledge of computer applications and the internet