Job description – Parts Advisor
Position: Parts Advisor
Wage Rage $25 - $30
Company: Vision Truck Group
Status (FT/PT) Full-Time
Reports To: Parts Manager
Date:2023
This position is responsible for serving customers and service technicians by identifying their needs through their requests, processing orders and/or quotes, managing parts availability and completing monetary transactions.
Responsibilities:
• Answering calls and emails from customers and service department to provide parts support, process orders and collect required payment.
• Communicate with customers to identify their needs and opportunities to upsell products to better serve the customer and enhance their experience.
• Provide high level of customer service which includes greeting customers, handling inquiries professionally, ability to accurately look parts up, and providing quotes.
• Follow up with vendors and customers on a timely manner.
• Management of core including inspecting cores as per return requirements to ensure the proper credit is issued.
• Prepare documentation for purchases, returns and warranty.
• Warehousing including picking emergency/stock orders and putting away stock orders.
• Create a professional and welcoming atmosphere for customers and staff.
• All other duties as required.
We offer an attractive compensation package including:
• Afternoon shift premium $2.50/hr. for shifts starting after 3pm
• Boot allowance
• Health and Dental Benefits
• Pension program with company contribution matching
• Employee discount programs (Mark’s Work Warehouse, Bell)
• Manufacturer Training
• Dental care
• Disability insurance
• Extended health care
• Life insurance
Job Qualifications:
• Valid G license and clean driving record.
• Previous experience in Parts/Service Industry using parts schematics required.
• Customer Service experience required.
• Excellent verbal, written and technological communication skills.
•General knowledge of parts department procedures, materials, tools and software.
• Personal professional appearance.
• An understanding of VTG culture would be considered an asset
Please send your resumes to hr@visiontruckgroup.com or visit us at Booth #72